Privacy policy

We collect what you give us and a little of how you use the site:

• Details you enter in our forms, such as your name, email, phone number, and any notes when you contact us.
• Your email address when you join our newsletter.
• Order and shipping details when you buy, including the recipient name and delivery address.
• Basic analytics, such as pages visited and rough location, gathered through cookies to understand how the site is used.

We use your information to:

• Process and ship your orders, and handle returns and exchanges.
• Reply to messages you send us and help with orders.
• Send the newsletter you asked for, which you can leave at any time.
• Keep the site working and improve it over time.

We do not sell your information. We share it only with the vendors who help us run the business, such as our shipping carrier, payment processor, and email provider, and only as much as each needs to do its job.

Cookies are small files your browser stores. We use a few necessary cookies to make the site function, and optional analytics cookies to measure traffic.

You can accept or decline optional cookies in the banner shown on your first visit, and you can clear or block cookies in your browser settings at any time. Declining analytics cookies does not affect your ability to browse or order.

We hold your information for as long as needed to provide what you asked for and to meet our legal and tax obligations, then we remove it. You can ask us to delete the information we hold about you using the contact below, and we will do so unless the law requires us to keep it.

Questions about this policy, or a request about your information, can go to hello@howdyhound.com or by mail to Howdy Hound, LLC, 1100 South Congress Ave, Austin, TX 78704.

See also our Terms of Use.